Shipping policy
Shipping Times
• We strive to process and ship all orders within 1-3 business days after payment confirmation.
• Please note that during peak seasons or special promotions, processing times may be slightly longer.
Shipping Rates
• Shipping within South Africa is a flat rate of 150 per package.
Domestic Shipping
• We exclusively ship within South Africa.
• Domestic orders typically take 3-7 business days to arrive after dispatch.
Order Tracking
• Once your order has been shipped, you will receive a tracking number via email.
• You can track your order’s status and estimated delivery time through our website or the courier service’s website.
Lost or Delayed Packages
• In the rare event that your package is lost or significantly delayed, please contact our customer support team, and we will assist you in resolving the issue.
Shipping Restrictions
• Some Pokémon card products may have shipping restrictions due to their rarity or value. Please check the product description for any specific shipping limitations.
Returns and Exchanges
• Please refer to our “Returns and Exchanges Policy” for information on how to return or exchange items.
Address Accuracy
• It’s essential to provide accurate and complete shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses.
Contact Us
• If you have any questions or concerns regarding shipping, feel free to contact our customer support team at etienne@thejokershouse.com
Policy Changes
• We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on our website.
Thank you for choosing TheJokers House for your Pokémon card purchases within South Africa. We appreciate your business.